Terms & Conditions
Last updated: September 2026
These Terms and Conditions govern the provision of photography services by Snaprise Ltd (“we”, “us”, or “our”). By booking or using our services, you agree to the terms outlined below.
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1. Company Information
Snaprise Ltd
Company Number: 16745968
Registered in England and Wales
Registered Office:
20 Wenlock Road
London
England
N1 7GU
Contact email: snapriseuk@gmail.com
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2. Services
Snaprise Ltd provides professional property and Airbnb photography services across the United Kingdom.
Services may include, but are not limited to:
Property photography
Short-term rental / Airbnb photography
Interior and exterior photography
Marketing and listing photography
Property videography and walkthrough videos
Drone and aerial photography
Drone and aerial videography
The scope of services will be agreed at the time of booking.
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3. Bookings and Scheduling
Bookings may be made via our website, email, or other agreed communication channels.
By submitting a booking, you confirm that:
• You are authorised to arrange photography at the property
• All information provided is accurate
Bookings are only confirmed once payment has been received or otherwise agreed.
If your requested date is unavailable, alternative availability will be offered.
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4. Payments
Payments may be made via:
• Online payment (website)
• PayPal
• Bank transfer
• Invoice (where agreed)
Payment terms will be confirmed at the time of booking.
Failure to make payment may result in delayed delivery or cancellation of services.
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5. Cancellations and Rescheduling
Clients may request to reschedule bookings, subject to availability.
A £100 cancellation fee applies to all cancelled bookings.
Where a client requests to reschedule, we will make reasonable efforts to accommodate a new date. However, rescheduling is not guaranteed and is dependent on availability.
If no suitable alternative date can be agreed:
• The booking may be cancelled
• A refund may be issued if no date has been confirmed
• A refund may be issued minus the £100 cancellation fee if a date has already been confirmed
Failure to provide access to the property at the agreed time may be treated as a cancellation.
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6. Availability
While we aim to accommodate preferred dates, availability cannot be guaranteed.
Where a requested date is unavailable, alternative dates will be offered.
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7. Travel Charges
Our standard coverage area includes locations within 1 hour 30 minutes of our base and is provided at no additional charge.
Locations outside of this area may be subject to additional travel fees. Extended service areas are subject to a fixed fee of £50, while long-range locations are subject to a fixed fee of £100.
Certain locations, including Northern Ireland and select regions of Scotland, will require full travel costs to be covered. These will be calculated and quoted on a case-by-case basis.
By proceeding with a booking, you acknowledge and accept that additional travel fees may apply depending on the property location, even if these are not calculated at the time of checkout.
Where applicable:
• Additional travel charges will be confirmed after booking
• A separate invoice will be issued prior to the appointment
• Payment must be made no later than 24 hours before the scheduled service
We reserve the right to pause, amend, or decline any booking until all applicable travel fees have been agreed and paid in full.
Failure to pay required travel charges may result in:
• The booking being postponed or cancelled
• The cancellation policy being applied
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8. Company Rescheduling Rights
While we aim to honour all confirmed booking dates, Snaprise Ltd reserves the right to reschedule appointments where reasonably necessary.
This may include, but is not limited to:
• Adverse weather conditions
• Travel disruption
• Illness or unforeseen circumstances
• Scheduling conflicts or operational requirements
In such cases:
• We will provide as much notice as reasonably possible
• An alternative date will be offered at the earliest availability
Rescheduling by Snaprise Ltd does not entitle the client to compensation or a refund, provided the service is fulfilled on an agreed alternative date.
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9. Property Access, Preparation & Waiting Time
Clients are responsible for ensuring:
• The property is fully ready for photography at the agreed time
• The property is clean, staged, and suitably presented
• Access is available at the scheduled appointment time
If the property is not ready or access is delayed, this may:
• Affect the quality of the final images
• Result in reduced coverage of the property
• Require rescheduling at an additional cost
A waiting time fee of £25 per 30 minutes will apply where delays occur on arrival.
If the property is significantly unprepared or access cannot be provided:
• We reserve the right to leave the location
• The booking may be treated as a cancellation
• The £100 cancellation fee may apply
Where a revisit is required due to the property not being ready:
• A new booking fee and any applicable travel charges will apply
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10. Delivery of Images
Final edited images will be delivered digitally via an online gallery or file transfer.
Delivery timeframes will be communicated at the time of booking and may vary depending on workload and project size.
Final edited images are delivered upon receipt of full payment. Watermarked previews can be provided on request. One round of minor retouching is included unless stated otherwise.
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11. Image Representation
Snaprise Ltd provides professional photography services designed to accurately showcase a property for marketing and listing purposes.
The Client acknowledges that photographs may appear differently from how a property is perceived in person due to factors including, but not limited to:
• Camera equipment and lens characteristics
• Natural and artificial lighting conditions
• Viewing devices and screen settings
• Property preparation, staging, and presentation
• Standard professional image editing and optimisation
Snaprise Ltd does not alter images in a manner intended to materially misrepresent the size, layout, condition, or features of a property.
While reasonable efforts are made to provide an accurate representation of the property, Snaprise Ltd does not guarantee that photographs will precisely reflect how any room, space, colour, dimension, or feature appears when viewed in person.
The Client is responsible for ensuring that all property listings, advertisements, and marketing materials accurately describe the property and comply with applicable laws, regulations, and platform requirements.
Snaprise Ltd shall not be liable for guest, tenant, purchaser, or third-party complaints, claims, disputes, cancellations, refunds, or losses arising from allegations that a property differs from its appearance in photographs, except where such differences result from deliberate misrepresentation by Snaprise Ltd.
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12. Image Usage and Copyright
All photographs, videos, drone footage and other media created by Snaprise Ltd remain the intellectual property and copyright of Snaprise Ltd unless otherwise agreed in writing.
Upon full payment, the Client is granted a perpetual, non-exclusive, royalty-free licence to use the delivered media for the marketing and promotion of the property or properties for which the media was commissioned.
Permitted uses include, but are not limited to:
• Property listings
• Airbnb, Booking.com and other accommodation platforms
• Estate and letting agent portals
• Rightmove, Zoopla, OpenRent and similar property platforms
• Company websites
• Social media
• Digital and printed advertising
• Brochures and other property marketing materials
The licence permits reasonable resizing, cropping and formatting required for different property marketing platforms. The Client may not substantially alter, manipulate or edit the delivered media in a way that misrepresents the property or could reasonably damage the reputation of Snaprise Ltd.
Unless otherwise agreed in writing, the licence is granted to the Client who commissioned the work. The media may be supplied to third-party platforms, estate agents, letting agents, property managers or other service providers where this is necessary for the marketing of the relevant property.
The media may not otherwise be resold, relicensed, commercially distributed, transferred for use on unrelated properties, or supplied to third parties for purposes unrelated to the marketing of the property without prior written permission from Snaprise Ltd.
Snaprise Ltd retains the right to use photographs, videos, drone footage and other media created during a commission for:
• Our website and portfolio
• Social media
• Advertising and promotional materials
• Demonstration of our services
• Awards, publications and other legitimate business promotional purposes
Clients who do not wish for media from their property to be used by Snaprise Ltd for promotional purposes must notify us in writing before the scheduled shoot.
Where a Client is acting on behalf of a property owner, landlord or other third party, the Client is responsible for ensuring that they have the necessary authority to commission the services and permit the uses described within these Terms.
Nothing within these Terms transfers ownership or copyright of the media to the Client unless a separate copyright assignment has been expressly agreed in writing by Snaprise Ltd.
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13. Refund Policy
Refunds are issued strictly in accordance with the cancellation policy.
Where a booking cannot be fulfilled and no alternative date is suitable, a refund may be issued subject to the £100 cancellation fee.
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14. Limitation of Liability
Snaprise Ltd shall not be held liable for:
• Circumstances beyond our control
• Weather conditions
• Property access issues
• Delays caused by third parties
• Technical failures outside our control
• Guest, tenant, purchaser, or third-party complaints relating to the appearance, presentation, or perceived characteristics of a property shown in photographs
• Loss of bookings, rental income, profits, business opportunities, reputational damage, or other indirect or consequential losses
Our total liability arising from any claim, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid for the relevant booking.
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15. Age Requirement
Services are available only to individuals aged 18 and over.
By booking, you confirm that you meet this requirement.
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16. Website Use
Our website may be hosted via third-party providers (e.g. Squarespace).
Users agree not to misuse the website or attempt unauthorised access.
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17. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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18. Drone & Aerial Services
Where drone photography or videography is booked, all aerial operations are subject to suitable weather conditions, airspace restrictions, location restrictions, site conditions, privacy considerations and applicable aviation laws and operational requirements.
Snaprise Ltd reserves the right to postpone, modify, restrict or cancel any drone operation where the remote pilot determines that the flight cannot be conducted safely or legally. The remote pilot’s decision regarding whether a flight can proceed, and the manner in which it is conducted, is final.
The availability of a drone service does not guarantee that every requested angle, altitude, flight path, photograph or video shot can be captured.
Where drone services cannot be completed during the scheduled appointment due to adverse weather, airspace restrictions, safety considerations or circumstances outside our reasonable control, Snaprise Ltd will make reasonable efforts to offer an appropriate solution. This may include:
• Completing the aerial element on an alternative suitable date
• Providing an agreed alternative service
• Issuing a credit or refund for the unfulfilled drone element where appropriate
The Client is responsible for informing Snaprise Ltd of any known hazards, restrictions or circumstances that may affect drone operations at or around the property.
The Client is responsible for ensuring that appropriate permission is available for access to the property and, where required, take-off from and landing on privately controlled land.
Drone services are carried out in accordance with applicable UK aviation requirements and are subject at all times to safe and lawful operating conditions.
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19. Snaprise Partner Programme
The Snaprise Partner Programme is intended for qualifying clients with regular property photography requirements, including property management companies, serviced accommodation operators, HMO operators, developers and portfolio operators.
Partner pricing is provided in return for an agreed minimum volume of qualifying property shoots.
Unless otherwise agreed in writing, current Partner pricing is:
• 3+ qualifying properties per month — 20% discount from applicable standard property photography pricing
• 5+ qualifying properties per month — 25% discount from applicable standard property photography pricing
• 10+ qualifying properties per month — bespoke pricing agreed individually with Snaprise Ltd
Partner discounts apply to the applicable standard property-size photography package unless otherwise agreed in writing.
Optional extras, drone services, additional travel, specialist services and other additional charges are not automatically subject to Partner discounts.
New Partner arrangements are subject to an initial three-month commitment, unless otherwise agreed in writing.
Snaprise Ltd recognises that property onboarding volumes may vary between months. The agreed minimum volume may therefore be assessed across the initial three-month commitment period rather than requiring the same number of shoots during each individual calendar month.
Unless otherwise agreed:
• The 3+ Partner level requires a minimum of 9 qualifying shoots over three months
• The 5+ Partner level requires a minimum of 15 qualifying shoots over three months
Where the agreed minimum volume is not achieved, Snaprise Ltd reserves the right to move future bookings to the appropriate lower-volume Partner rate or standard pricing.
Discounts correctly applied to previously completed and paid shoots will not normally be retrospectively reclaimed unless otherwise agreed in writing.
Partner status provides priority access to available appointments but does not guarantee availability on any particular date or time.
Walkthrough video is included with qualifying full Snaprise Partner photography packages unless otherwise stated in the applicable quotation or agreement.
Travel charges may apply to properties outside our standard coverage area in accordance with Section 7.
Following the initial commitment period, continuation of Partner pricing and any ongoing minimum-volume requirements will be subject to the arrangement agreed between Snaprise Ltd and the Client.
Snaprise Ltd reserves the right to amend Partner pricing, qualifying volumes or programme benefits for future commitment periods. Changes will not alter pricing already agreed for a current commitment period unless agreed with the Client.
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20. Snaprise Agent Partner Programme
The Snaprise Agent Partner Programme is intended for estate agents, letting agents, property managers and other qualifying businesses requiring regular professional listing photography.
Agent Partner pricing is based on expected and/or agreed photography volume.
Unless otherwise agreed in writing, current Agent Partner rates are:
• 1–3 properties per month — £139 per property
• 4–7 properties per month — £129 per property
• 8–15 properties per month — £109 per property
• 16+ properties per month — £99 per property
Standard Agent Partner pricing applies to standard residential properties of up to 4 bedrooms and includes the deliverables specified on the relevant service page or quotation.
Properties containing 5–6 bedrooms may be subject to an additional charge from £40.
Properties containing 7 or more bedrooms, large HMOs, unusually large properties or properties requiring substantially greater photography time or coverage may be quoted separately.
Agent Partner volume may be assessed across an agreed period to accommodate normal fluctuations in property listing volumes.
Where actual booking volume consistently falls below the level upon which Agent Partner pricing was agreed, Snaprise Ltd reserves the right to apply the appropriate lower-volume tier to future bookings.
Unless otherwise stated, Agent Partner photography does not include walkthrough video or drone services.
Optional services may include:
• Walkthrough Video — from £40
• Drone Photography — from £59
• Drone Photography + Video — from £89
Optional service pricing may be amended from time to time. The price confirmed at the time of booking will apply.
Agent Partner status provides priority access to available appointments but does not guarantee availability on a particular date or time.
Travel charges may apply outside our standard coverage area in accordance with Section 7.
Where reasonably practicable, Snaprise Ltd may request that multiple properties within the same geographical area are scheduled together to improve travel and scheduling efficiency.
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21. Turnaround Times
Snaprise Ltd aims to deliver standard property photography within the advertised or agreed turnaround period, which is ordinarily 24–48 hours for qualifying services.
Unless expressly guaranteed in writing, stated turnaround periods are estimates and begin following completion of the relevant shoot.
Delivery may be affected by:
• Unusually large projects or image quantities
• Additional or specialist editing requirements
• Delayed Client instructions or approvals
• Technical issues
• Drone operations requiring a subsequent visit
• Circumstances outside our reasonable control
Where a booking includes drone services that cannot be completed during the original appointment, the turnaround period for the aerial deliverables will begin once the drone element has been successfully completed.
Snaprise Ltd will make reasonable efforts to communicate any significant expected delay.
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22. Video Deliverables
Where a walkthrough video or other video service is included within a package or purchased as an additional service, the style, duration, shot selection, sequencing, editing and final creative presentation will be determined by Snaprise Ltd unless specific requirements have been agreed in writing before the shoot.
Standard walkthrough videos are intended to provide concise property marketing content and are not equivalent to a full cinematic property film unless such a service has been specifically commissioned.
One round of reasonable minor amendments may be provided where included within the relevant service.
Requests for substantial changes, alternative edits, additional versions, additional aspect ratios, replacement music, re-editing or additional video deliverables may incur an additional editing charge.
Where music is included, Snaprise Ltd will use music or audio that it reasonably believes is appropriately licensed for the intended deliverable. The Client remains responsible for complying with the terms and requirements of any third-party platform on which the content is subsequently uploaded.
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23. Partner and Commercial Agreements
Where Snaprise Ltd provides a separate written quotation, Partner agreement, Agent Partner agreement or other commercial agreement, any specific terms agreed within that document will take precedence over these general Terms and Conditions to the extent of any inconsistency.
Any bespoke pricing, discounts, deliverables or arrangements apply only to the Client and services for which they were agreed and may not be transferred to another person, company, property portfolio or third party without written agreement from Snaprise Ltd.
24. Contact
For any questions regarding these Terms and Conditions, please contact:
Snaprise Ltd